COVID-19 Related Announcements

Updated: 3/25/20
Pick the right products to sell on Amazon this holiday
As a global company, we're closely monitoring the impact of COVID-19. To help you stay informed of changes that may impact your business on Amazon, we've consolidated important updates related to COVID-19 here. We will update this page as new information is released, so check back regularly.

Update on products eligible for shipment creation

Added: 4/18/20
price gouging
Beginning April 18, 2020, more products are eligible for shipment creation. We continue to focus on ensuring our ability to fulfill the highest priority products that customers need at this time. While a broader set of products can now be sent to our fulfillment centers, we are limiting the quantity you can send for some of these products.

You can see products that are eligible for shipment creation in the Restock Inventory page and the Restock report. Products that are eligible and have quantity limits will be marked with a Limited restock tag.

Please note that Amazon, including our Selling Partner Support team, does not have additional information, and we are currently not accepting requests for higher quantity limits.

We are working hard to restore regular operations, and we appreciate your patience and understanding.
Frequently asked questions
What additional products am I able to ship to FBA?
We continue to focus on ensuring our ability to fulfill the highest priority products that customers need at this time. Beginning April 18, 2020, we will allow a broader set of products into our fulfillment centers, but will limit the quantity you can send for some of these products.

To see which of your products are eligible for shipment creation, check the Restock Inventory page and the Restock report.

How will I know which products have quantity limits?
Products that are eligible for shipment creation and have a quantity limit are marked with the Limited restock tag on the Restock Inventory page.

How does Amazon calculate how much of my product I am able to send?
We calculate the quantity you can send based on past sales, current inventory levels, and the capacity available in our fulfillment centers.

What about new products or products that do not have recent sales?
Products that are new or do not have recent sales will be eligible for shipment creation in limited quantities.

Can I appeal for an increase in my product's quantity limit?
No, we are not accepting requests to modify quantity limits.

Why am I not able to create a shipment for some of my products? You may be unable to create a shipment for your products if:
  • The units on the shipment plan exceed the SKU’s quantity limit
  • The product is not yet eligible for shipment creation
  • Some products may not be safe to receive and are not eligible for shipment creation at this time
Will Amazon continue to have longer delivery promise times for my lower priority products?
We continue to prioritize shipping of products customers need most at this time and will ship lower priority products as quickly as we can, while also adhering to the extensive measures we have put in place to follow health authorities’ guidelines, such as social distancing, so we can keep our employees safe and healthy.

Update on price gouging

Added: 4/11/20
price gouging
As you know, Amazon’s Marketplace Fair Pricing Policy protects our customers from unfair, excessive, and misleading prices. Our price gouging prevention systems attempt to account for variations in local laws while also providing customers a consistent experience across our stores. We also take increases in the cost of goods, freight, and labor into consideration, and that’s particularly true in light of COVID-19. We have and will continue to adjust our price gouging thresholds to reflect these dynamics.

If you believe you are offering a fair price for a product that has been suppressed by our price gouging prevention systems, please go to Manage Inventory and re-activate your listings by clicking on Edit and then click the button Save and Finish.

If your listing remains inactive after following the steps above, you may need to update your price by going to the Fix Price Alerts page, or you can appeal our decision through the Account Health Dashboard.

Temporary return window extension

Added: 4/04/20
price gouging
We are closely monitoring the developments of COVID-19. Nothing is more important than the health and well-being of our customers, selling partners, employees, and the communities we serve. To give customers more time to return items in these challenging times, we have temporarily extended the return window of our returns policy. We request that you match our returns policy for the applicable Amazon website, regardless of your fulfillment solution.

For orders placed on Amazon.com, most items delivered between March 1, 2020, and April 30, 2020, can now be returned until May 31, 2020.

Important information regarding price gouging

Added: 4/02/20
price gouging
Amazon’s Marketplace Fair Pricing Policy protects our customers from unfair, excessive, and misleading prices. We recognize there may be some confusion as to what may trigger offer removal or account suspension for price gouging under this policy.

While state price gouging laws vary, in general they look to the average sale price (ASP) of an item preceding a state of emergency and prohibit price increases over that ASP due to the emergency. Some states cap those price increases at fixed amounts (10%, for example) while others prohibit “unconsciously excessive” price increases without a fixed cap. Many permit exceptions when the seller can show that the increase is due to the increased costs of goods, freight, or labor.

Our systems attempt to account for these variations in state law while recognizing that the costs of many goods are increasing due to the worldwide effects of the COVID-19 pandemic. As a starting point, we look at the ASP of the product (excluding any offers that are excessive) as well as the prevailing prices of the product.

COVID-19 Supplies

Added: 4/02/20
COVID-19 Supplies
As part of our continued response to COVID-19, Amazon is prioritizing the supply of key medical supplies to hospitals and government organizations.

You may have offers on one or more products (ASINs) that will now be available exclusively to hospitals and government organizations, which are in urgent need of high-demand medical products like N95 masks, surgical masks, facial shields, surgical gowns, surgical gloves, and large-volume sanitizers. Select ASINs of these product types will no longer be available to the broader public on Amazon.com and AmazonBusiness.com.

For ASINs subject to this change, we have eliminated our standard referral fees through June 30, 2020, to encourage our selling partners to make additional inventory of these products available at competitive prices to these customers with the greatest need.

For more information about these changes, including a list of impacted ASINs, visit COVID-19 Supplies. To request approval to sell these products, visit: http://www.amazon.com/COVID-19-Supplies.

FBA storage fee waiver

Added: 3/31/20
FBA storage fee waiver
COVID-19 has impacted millions of people and businesses around the world. We thank you for your understanding as we have focused on providing a vital service by delivering high priority items to customers, while implementing extensive health and safety measures for our employees across the network to support their well-being.

In light of the evolving COVID-19 crisis, we will waive two weeks of your inventory storage fees for products stored in the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Poland, and the Czech Republic.

This is in addition to the previously announced updates including:
  • Waiving the April 15 long-term storage fees for inventory stored in the US and Europe.
  • Waiving Strategic Account Management Services and Amazon Launchpad program fees for April.
  • We are also making policy adjustments to proactively mitigate the impact of the crisis on the health of your Amazon seller account and you can now use the updated Restock Inventory page and Restock report to check which products are eligible for shipment creation.

    We are committed to helping our selling partners during the crisis. As the pandemic continues, we will continue to evaluate the situation and work to reduce the impact on our selling partners, while meeting the essential needs of our customers and protecting the health and safety of our associates.

    We are inspired to see many of you providing high priority health and household products to people around the world, especially the elderly and most vulnerable. We are working directly with some of you to get medical supplies to healthcare providers, first responders, and government agencies. In addition, many sellers are making donations and contributions to their communities on their own, such as the glassware company making hand sanitizer or the sleep pillow seller donating thousands of pairs of compression socks to healthcare workers. Amazon selling partners are helping meet peoples' critical needs in this unprecedented time.

    Thank you for your partnership.

    Update on prioritized shipment creation, new tool to check eligibility

    Added: 3/27/20
    Update on prioritized shipment creation, new tool to check eligibility
    We are following up on our announcement of March 17. We continue to focus our available capacity on the highest priority products that customers need at this time, while also adhering to social distancing guidance within our fulfillment centers to keep our employees safe and healthy.

    While we will continue prioritizing the products we can receive beyond April 5, we are now able to broaden the list. Given our constrained capacity, we are doing this on an item-by-item basis. We have updated the Restock Inventory page and Restock report in Seller Central so you can check which products are eligible for shipment creation. We consider many factors when determining eligibility, including high-demand products customers need now; current inventory levels and inventory in transit; fulfillment center capacity; and our ability to adhere to the latest health guidelines.

    We will regularly update the Restock Inventory page and the Restock report as capacity allows us to receive additional products.

    You can find answers to frequently asked questions on this Help page. Please note that Selling Partner Support does not have further guidance.

    All of us at Amazon are working hard to restore regular operations, and we appreciate your patience and understanding.

    Temporarily Pausing Deals and Coupons

    Added: 3/27/20
    Deals
    To help our teams prioritize high demand products that customers need at this time, we are not accepting new deals through April 5, 2020. All previously submitted deals that are in Live or Upcoming states will run for inventory already in place. Please note that recommendations for Prime Day deal submissions are still available, and you may submit those deals.

    Coupons To help our teams prioritize high demand products that customers need at this time, we are not accepting new coupons through April 5, 2020. All previously submitted coupons that are in Running or Submitted states will run for inventory already in place. Please note that Selling Partner Support does not have further guidance.

    Removal order delays and long-term storage fee waiver

    Added: 3/25/20
    Removal order delays and long-term storage fee waiver
    To ensure the capacity to receive, restock, and ship high-priority products like household staples and medical supplies, we have temporarily paused removal operations in some of our fulfillment centers.

    You can continue to create removal orders, but there will be delays in completing the requests. Similarly, auto-removals will be delayed.

    As a result, we are waiving the April 15 long-term storage fees for inventory stored in the United States, United Kingdom, Germany, France, Italy, Spain, Poland, and the Czech Republic.

    You can review the status of your removal orders here and find more information on this Help page. Please note Selling Partner Support does not have further guidance.

    We know this is a change to your business and we did not make this decision lightly. We are working around the clock to increase capacity and appreciate your understanding as we temporarily prioritize household staples, medical supplies, and other high-demand products for customers.

    Impact on the health of your Amazon seller account and frequently asked questions

    Updated: 3/21/20
    Account Health
    Given the material impact that COVID-19 has had on many of our sellers, we have taken steps to proactively mitigate the impact of this event on the health of your Amazon seller account by relaxing our policies for shipping-related Performance metrics. Specifically, we will take into account any COVID-related disruption as it relates to late shipping or needing to cancel orders due to factors outside your control. While we always aim to deliver on our customer promise, our goal is to help you manage your business through this difficult period.

    Below are recent questions we've received from sellers like you that may be helpful:
    1. What should I do if I am unable to fulfill any orders?
    2. If you determine that you are unable to fulfill any orders due to the impact of COVID-19, you can place your account in vacation status to protect the health of your Amazon seller account. Alternatively, you can take additional steps to manage your inventory. For additional information on how to take these actions, refer to the following:
    3. How do I cancel an order that I accepted, but I am suddenly unable to fulfill?
    4. If you determine that you are unable to fulfill any orders due to the impact of COVID-19, you can place your account in vacation status to protect the health of your Amazon seller account. Alternatively, you can take additional steps to manage your inventory. For additional information on how to take these actions, refer to the following:
    5. What do I do if a buyer requests that I cancel an order?
    6. If the buyer requests that you cancel a shipped or unshipped order, use Buyer-Seller Messaging to request the buyer to submit an official cancellation request. Once the buyer has submitted this request, you should follow the Standard cancellation process in the Order cancellations Help page to ensure that this cancellation will not count against your metrics.

    Fulfilling your own orders on Amazon: Important Reminders

    Updated: 3/20/20
    Fulfilling your own orders on Amazon
    If you are new to fulfilling your own orders through Amazon's Merchant Fulfilled Network (MFN), we have recommendations to help you get started.
    Always provide valid tracking information: Amazon customers depend on tracking numbers to find out where their orders are and when they can expect to receive them. Sellers are required to provide valid tracking for their MFN orders when selling on Amazon. For more information, see Valid Tracking Rate or visit our Valid Tracking Rate FAQs.

    Manage your delivery time: Amazon provides an estimated delivery time to buyers on the offer and checkout pages so customers know when to expect an item they have ordered from you. We determine the estimated delivery time from the moment a buyer places an order until that order is delivered, taking into consideration handling and transit times. You can modify your handling time and transit time by following the instructions in the Manage your delivery time Help page. You can also use Shipping Settings to set the default shipping service levels that you will use for orders you ship to buyers, for example standard, expedited, or two day shipping.

    Set your default return instructions: Update your Amazon selling account with valid return instructions for all MFN orders. You can find more information on how to do this on our Set your default return instructions page. You can find more information on the Manage returns Help page. Remember, to ensure a consistent experience for buyers you must match or exceed Amazon's return policies.

    Confirm your account is updated with a valid return address: When you approve a buyer's request to return a product, Amazon sends the buyer a return label with your default return address. To support this return process, sellers must provide a valid return address. For more information on how to do this, see Set your default return address.

    Comply with Amazon's Drop Shipping Policy: Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is acceptable only as long as you adhere to Amazon's Drop Shipping Policy. To comply with this policy, you must:
    • Be the seller of record of your products
    • Identify yourself as the seller of your products on all packing slips, invoices, external packaging, and other information included or provided in connection with them
    • Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order
    • Be responsible for accepting and processing customer returns of your products
    Fulfill your orders with Amazon's Buy Shipping: With Amazon's Buy Shipping, you can buy shipping labels individually or in bulk, ship and confirm your orders, and track your shipments. Buy Shipping ensures that your products are delivered to the customers using a trusted network of shipping carriers. Learn more about the how to use and the benefits on the Buy Shipping services Help page.

    Remember, regardless of how you fulfill your orders you are required to comply with all other terms of your seller agreement and applicable Amazon policies.

    Temporarily prioritizing products coming into our fulfillment centers

    Updated: 3/17/20
    FBA
    We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners, and employees.

    We are seeing increased online shopping, and as a result some products such as household staples and medical supplies are out of stock. With this in mind, we are temporarily prioritizing household staples, medical supplies, and other high-demand products coming into our fulfillment centers so that we can more quickly receive, restock, and deliver these products to customers.

    For products other than these, we have temporarily disabled shipment creation. We are taking a similar approach with retail vendors.

    This will be in effect today through April 5, 2020, and we will let you know once we resume regular operations. Shipments created before today will be received at fulfillment centers.

    You can learn more about this on this Help page. Please note that Selling Partner Support does not have further guidance.

    We understand this is a change to your business, and we did not take this decision lightly. We are working around the clock to increase capacity and yesterday announced that we are opening 100,000 new full- and part-time positions in our fulfillment centers across the US.

    We appreciate your understanding as we prioritize the above products for our customers.

    Thank you for your patience, and for participating in FBA.

    Maintaining your Account Health

    Updated: 2/08/20
    Selling Car Accessories on Amazon this holiday
    We are aware that the Novel Coronavirus and related actions are impacting millions of individuals around the world.

    If your business operations may be impacted, we recommend taking precautions to protect your Amazon seller account health. These precautions may include canceling previously placed orders that you are no longer able to fulfill, placing your account in vacation status, or taking additional steps to manage your inventory. You can learn more on relevant Help pages in Seller Central:
    If your performance metrics have been impacted by this event, please include a brief description of how your business was impacted when you respond to the relevant performance notification in Seller Central. We will consider this unforeseen event when we evaluate your account’s recent performance.
    Additional Information

    If you have questions about COVID-19, you can find resources online through the World Health Organization.
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